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Hotel Front Desk Clerk

2 months ago

Castlegar, Canada Canadas Best Value Inn & Suites Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at Canadas Best Value Inn & Suites. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Information Provision: Provide guests with information on hotel facilities and services, including amenities and local attractions.
  • Clerical Duties: Perform various clerical tasks, such as faxing, filing, and photocopying, to support the front desk operations.
  • Communication: Answer telephone calls and relay messages to guests and staff, ensuring prompt and courteous communication.
  • Special Needs Assistance: Assist guests with special needs, such as mobility or accessibility requirements.
  • Housekeeping and Cleaning: Perform light housekeeping and cleaning duties to maintain a clean and comfortable environment for guests.
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and concerns in a professional and courteous manner.
Work Environment and Physical Demands
  • Attention to Detail: Maintain attention to detail in all aspects of front desk operations, including guest registration and room assignments.
  • Fast-Paced Environment: Work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously.
  • Standing and Mobility: Stand for extended periods and move around the front desk area to perform tasks and assist guests.
Personal Qualities and Suitability
  • Client Focus: Demonstrate a strong client focus, prioritizing guest needs and satisfaction above all else.
  • Excellent Communication: Possess excellent oral communication skills, able to effectively communicate with guests and staff in a clear and concise manner.
  • Organizational Skills: Demonstrate strong organizational skills, able to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset, but not required.
  • Language: English.
  • Work Hours: 40 hours per week.