Program Operations Supervisor
1 month ago
Job Overview
The Program Operations Supervisor is tasked with directing the production team’s activities within the Western Region. This role involves managing unionized personnel to guarantee the safe, high-quality, and efficient production and distribution of track products for Engineering's Capital and Maintenance initiatives.
Main Duties and Responsibilities
Employee Performance and Safety Oversight
- Provide effective and engaging leadership to unionized staff.
- Enhance team and individual performance through mentoring, training, coaching, and constructive feedback.
- Foster a culture of continuous improvement.
- Engage with customers to clarify detailed product specifications, timelines, and shipping needs.
Track Programs and Safety Leadership
- Oversee and manage products throughout the entire production cycle, including planning, scheduling, staffing, production, inventory management, loading, shipping, and documentation.
- Adhere to production schedules while managing customer expectations.
- Ensure production processes are cost-effective and that shipments are timely.
- Establish and implement standard operating procedures to ensure safe and quality production.
- Monitor and ensure that Key Performance Indicators (KPIs) related to safety, quality, and efficiency are achieved or surpassed.
- Conduct inspections of major track work in compliance with CN track standards.
Working Environment
This position primarily involves outdoor work (90%) with limited office duties (10%), and requires adaptability to various weather conditions. The role necessitates significant travel (80%) across the western region to oversee projects and programs. The incumbent will work a 10/4 schedule, which includes overnight travel. Availability for on-call duties 24/7 for critical incidents is required. The role demands the ability to meet tight deadlines and manage stress effectively.
Qualifications
Experience
- Minimum of 2 years in a supervisory role within a unionized production environment, including planning, coordinating, scheduling, and auditing operations.
Education/Certifications
- High School Diploma or equivalent.
- Valid Canadian Rail Operating Rules (CROR) Card.
- Valid Class 5 Driver's License.
- First Aid and Cardiopulmonary Resuscitation (CPR) certification.
Competencies
- Ability to identify potential safety and security risks.
- Problem-solving skills that create value.
- Collaboration and information sharing.
- Effective communication skills.
- Leadership that inspires and sets direction.
- Agility in driving change.
- Delegation and empowerment of team members.
- Commitment to personal and team development.
- Leading by example in safety and security practices.
- Fluency in both written and verbal communication in English and French is preferred.
Technical Skills and Knowledge
- Strong commitment to safety practices.
- Understanding of CN Engineering Track Standards and related documentation.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
- Project and time management capabilities.
- Willingness to learn critical business systems, including SAP for Production Planning, Payroll, and Time Reporting.
- Interest in learning additional systems such as Service Reliability System (SRS) and Safety Risk Management (SRM) applications.
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