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Client Relations Specialist

3 months ago

Laval, Quebec, Canada CB Canada Full time
Job Title: Customer Service Representative

CB Canada, a prominent player in the promotional products sector, is actively looking for a Customer Service Representative.

Key Responsibilities:

  • Address all inquiries from sales representatives, suppliers, and end users by delivering necessary information and support.
  • Facilitate communication between suppliers and sales representatives regarding proof approvals, additional charges, sample orders (including returns if needed), special sample production, and ensure timely updates on delivery statuses.
  • Verify the accuracy of supplier acknowledgments and promptly enter supplier confirmations into the system.
  • Conduct product research for sales representatives, prepare formal quotes when required, and assist sales associates with innovative sales strategies.
  • Participate in both internal and external trade exhibitions and supplier product information sessions.
  • Set priorities and organize tasks effectively to enhance productivity.
Job Requirements:
  • Proficiency in both French and English, spoken and written.
  • Strong skills in Windows, Excel, Word, and PowerPoint.
  • Exceptional customer service and communication abilities.
  • Capability to organize and prioritize tasks efficiently.
  • A collaborative team-oriented approach.
  • A positive demeanor, drive, and empathy.
  • Focus on achieving results.
  • Education and Experience: A college diploma is required. A minimum of three years of experience in customer service is essential, with training in the promotional products industry provided.

CB Canada is dedicated to connecting highly skilled job seekers with opportunities in leading organizations.

Robert Half supports your success by representing your interests and enhancing your profile with potential employers. Enjoy access to top positions, competitive pay and benefits, free online training, and more.

All job applicants in Canada must possess authorization to work in the country.