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Customs Brokerage Specialist

2 months ago

Mississauga, Ontario, Canada C.H. Robinson Full time
About the Role

C.H. Robinson is seeking a skilled Customs Entry Writer to join our team. As a Customs Entry Writer, you will be responsible for the accurate and timely submission of customs entries for clearance through Canada Border Services Agency (CBSA) and Partner Government Agencies (PGA).

Key Responsibilities
  • Customer Service: Serve as the primary C.H. Robinson customs representative for your customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction.
  • Customs Knowledge: Demonstrate mastery with respect to the customs brokerage products' standard operating procedures (SOP) and best practices.
  • Compliance: Direct ownership of Customer Standard Operating Procedures and Harmonized Tariff Schedule (HTS) databases for customer account base to ensure full compliance of CBSA and customer requirements.
  • Account Management: Begin to develop the skill to serve as a custom's trusted advisor, transitioning from the day-to-day data entry fundamentals to true customs brokerage account management of your clients.
  • Documentation: Analyze and validate import documentation and data to ensure they are in accordance with all applicable laws and regulations prior to entry submission to Canada Customs and Partner Government Agencies (PGA).
  • Operational Excellence: Adhere to a high level of operational excellence internally and externally, with respect to on-time performance, accuracy, and customer service.
Requirements
  • Education: High school degree or GED equivalent
  • Experience: Minimum of 1 year of customs entry-writing experience
Preferred Qualifications
  • Diversity and Inclusion: Values a diverse and inclusive work environment
  • Technical Skills: Proficient in Microsoft Office Suite of programs
  • Communication Skills: Excellent communication, prioritization, and multi-tasking skills
  • Customer Service Skills: Proven track record of strong customer service skills, interacting with customers and being client focused
  • Problem-Solving Skills: Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
  • Attention to Detail: High level of attention to detail
  • Work Environment: Ability to work in a fast-paced and deadline-driven office environment
  • Education: Bachelor's degree