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Operations Manager

2 months ago

Windsor, Ontario, Canada WDBA Full time
About WDBA

Windsor-Detroit Bridge Authority (WDBA) is a Canadian Crown corporation responsible for building and operating the Gordie Howe International Bridge, a major bi-national infrastructure project in North America.

About the Role

As a member of the Border Operations & Maintenance (BO&M) Department, the Manager, Operations will support operational services relating to research, analysis, report writing, special projects, issue management, and planning and policy development.

Key Responsibilities:
  • Perform special studies and investigations, collecting and analyzing highly sensitive data and formulating recommendations for strategic planning.
  • Coordinate large, cross-corporate reports and represent the office of the COO on internal and/or external committees/working groups.
  • Support and track the progress of Operations Department administrative tasks and initiatives, including budget, scheduling, communications (internal/external), workshops, corporate goals (Viva Goals), and reporting.
Requirements:
  • University degree in Law, Public Policy, Public Affairs, or other related field is required.
  • 7 years of experience of complex analysis and technical writing experience preferred.
  • Experience researching, analyzing, and interpreting legislation, policy, and data relating to capital delivery and border crossings.
  • Working knowledge relating to Facilities Management, OMR, Border Operations, and/or Tolling Operations considered an asset.
  • 5 years minimum of project management experience in a Federal government or P3 environment.
  • Experience managing relationships with senior level management and external stakeholders.
  • PMP designation or relevant program management certification is an asset.
  • Exceptional data and information analysis, policy development, and technical writing skills.
  • Strong interpersonal skills and ability to build and maintain positive relationships.
  • Sound professional judgement, initiative, and influencing skills.
  • Ability to develop and delivery training programs to staff members.
  • Project management and leadership experience. Hands-on experience developing and managing department budget.
  • Strong understanding of North American border crossing legislation, regulations, policy, and ability to educate non-technical staff on interpretation.
  • High attention to detail and organizational ability.
  • Microsoft Office 365 suite. Power BI, Viva Goals.
  • Expert level writing and communication skills.
Working at WDBA

Our work offers a perfect balance of reward and challenge. Here are some of the amazing advantages of being part of our team:

  • Work with dedicated and collaborative colleagues on a once-in-a-generation project.
  • Receive full-time employment with competitive compensation packages.
  • Have the opportunity for ample growth and development, including paid training options.
  • Be rewarded for being a high performer through our employee performance review program.
  • Join one of our many employee-led committees, including supporting the continued development of diversity, equity and inclusion within the workplace.
  • Enjoy a comprehensive health and dental package starting on your first day, including short-term and long-term disability benefits.
  • Be part of a defined contribution pension plan offered with up to 9% employee/employer match.
  • Discuss with your manager hybrid and flexible work options available, including a mixed remote and in-office work environment and flex-scheduling.
  • Take advantage of our extensive paid time-off benefits (vacation, personal days, volunteer day, and paid statutory holidays).
  • Learn how we support disengagement as part of our corporate culture to achieve work-life balance.
  • Engage directly with our passionate and experienced leadership team.