Service Advisor

4 weeks ago


Barrie, Ontario, Canada The 401 Group of Companies Full time
About the Role

We are seeking a highly skilled Service Advisor to join our team at The 401 Group of Companies. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Assess customer needs by listening to their vehicle's symptoms and conducting thorough inspections.
  • Verify warranty and service contract coverage to provide accurate estimates and recommendations.
  • Develop and present estimates to customers, including costs and payment options.
  • Prepare and manage repair orders, ensuring all necessary information is documented and approved.
  • Maintain excellent customer relationships by providing clear explanations and updates throughout the repair process.
  • Stay up-to-date with manufacturer publications and participate in ongoing education and training to enhance your skills and knowledge.
Requirements
  • Minimum 2 years of experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including Saturdays.
  • Valid G Driver's License.
  • Auto experience considered an asset.
About Us

The 401 Group of Companies is a privately owned, 100% Canadian business with a strong commitment to customer satisfaction and employee development. We offer a dynamic work environment, opportunities for growth and advancement, and a comprehensive benefits package.

Join our team and be part of a company that values innovation, teamwork, and customer excellence.


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