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Mortgage Specialist
2 months ago
We are seeking a highly skilled and motivated Mortgage Specialist to join our team at BMO. As a Mortgage Specialist, you will play a critical role in helping customers achieve their dream of home ownership by providing expert guidance and support throughout the mortgage application process.
Key Responsibilities- Build and maintain relationships with referral networks to generate new mortgage business and increase BMO's share of the home financing market.
- Identify sales opportunities and refer them to BMO colleagues as appropriate.
- Develop and execute effective marketing and sales programs to drive business results.
- Follow corporate policies, operating directives, legal and regulatory requirements.
- Proactively contact referral and origination sources to discuss home financing solutions.
- Assist with the implementation of targeted marketing programs, promotions, and other initiatives.
- Search for cross-sell and up-sell opportunities to position to the branch to achieve individual sales and profitability goals.
- Support the delivery of targeted marketing programs, promotions, and other initiatives.
- Seek opportunities to expand the network by obtaining referrals and originations from existing relationships.
- Establish and enhance the Bank's community presence by participating in trade shows, conferences, and related events.
- Serve as a customer advocate during application and processing activities.
- Complete onboarding activities as required.
- Deliver exceptional customer service that builds trust through expertise, responsive service, and support.
- Guide customers throughout the mortgage application and processing activities.
- Partner with branch teams to properly hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
- Resolve or escalate issues to meet customer expectations and ensure funds are advanced in a timely manner.
- Provide customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products and refer to appropriate BMO partners.
- Stay abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
- Address customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
- Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
- Provide advice and guidance to assigned business/group on implementation of solutions.
- Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Help determine business priorities and best sequence for execution of business/group strategy.
- Conduct independent analysis and assessment to resolve strategic issues.
- Liaise with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
- Document updates in BMO's internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems/issues.
- Analyze data and information to provide insights and recommendations.
- Gather and format data into regular and ad-hoc reports and dashboards.
- Provide input into the planning and implementation of operational programs.
- Execute routine tasks within relevant service level agreements.
- Organize work information to ensure accuracy and completeness.
- Engage with referral network to create strong relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
- Complete all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
- In-depth understanding of the mortgage lending process and applicable regulatory requirements.
- Strong interpersonal, sales, customer service, and negotiation skills.
- Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
- Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
- Strong knowledge of the broader real estate industry and mortgage market.
- Strong negotiation skills.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem-solving skills - In-depth.
- Influence skills - In-depth.
