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Customer Service Technician

2 months ago

Bolton, Canada Fleetex Transport Ltd. Full time
About the Role

Fleetex Transport Ltd. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Technical Support: Respond to customer inquiries and resolve technical issues related to computer hardware and software, network connectivity, and other technical matters.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals, guides, and other resources to find solutions.
  • Training and Development: Provide training and guidance to customers on how to use our products and services, ensuring they have the necessary skills to get the most out of our solutions.
  • Documentation and Reporting: Maintain accurate records of customer interactions, including issues resolved and solutions implemented.
  • Team Collaboration: Work closely with other technical support teams to ensure seamless communication and effective issue resolution.
Requirements
  • Education: College or CEGEP diploma in a relevant field, such as computer science or information technology.
  • Experience: 1-2 years of experience in a technical support role, preferably in a fast-paced environment.
  • Skills: Excellent technical skills, including knowledge of device drivers, networking software and hardware, intranet, internet, servers, and software development. Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
Working Conditions
  • Work Environment: Fast-paced environment with tight deadlines and repetitive tasks.
  • Physical Demands: Combination of sitting, standing, and walking, with occasional standing for extended periods.
Personal Qualities
  • Accuracy: High level of accuracy and attention to detail.
  • Efficiency: Ability to work efficiently and effectively in a team environment.
  • Communication: Excellent oral and written communication skills.
  • Initiative: Proactive approach to problem-solving and issue resolution.
  • Judgement: Ability to make sound judgements and decisions in a fast-paced environment.
  • Organization: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.