Customer Success Advocate

1 month ago

Calgary, Alberta, Canada Collage HR Full time
About the Role

Aimsio is seeking a skilled Customer Success Partner to join our team. As the primary point of contact for clients post-implementation, you will be responsible for managing all aspects of the customer relationship to foster long-term, mutually beneficial partnerships.

Key Responsibilities
  • Drive client adoption of Aimsio's platform, including new products and features
  • Serve as the main point of contact during client implementation
  • Advise on functional solutions to meet client needs
  • Communicate timelines and set realistic expectations
  • Advocate for clients internally to influence product roadmap
  • Identify and nurture cross-sell and up-sell opportunities
  • Escalate and resolve client concerns
  • Train new users on the Aimsio platform
Performance Metrics
  • High renewal rates and client retention
  • Customer satisfaction and engagement
Requirements
  • 3-5 Years experience in customer success roles, preferably in SaaS or related field
  • Strong client relationship-building skills
  • Excellent written and verbal communication skills in English
  • Ability to identify upsell opportunities
  • Comfort interacting with C-suite executives and administrative staff
  • Detail-oriented, organized, and analytical mindset
  • Resilience and ability to thrive in a fast-paced, start-up environment
Preferred Qualifications
  • Knowledge of industries with field operations, such as Construction, Oilfield Services, Transportation, etc.
  • Understanding of B2B SaaS products
  • Presentation skills for medium to large groups
  • Willingness to manage upsell opportunities
  • Skill with data visualization suites (e.g. Power BI), and moderate proficiency with Excel an asset.

If you are passionate about customer success and have a track record of building strong client relationships, we encourage you to apply for this exciting opportunity at Aimsio.

Location

Aimsio is Remote First, which means we're flexible about where you live. Our 'home cities' are Calgary, Toronto, and Vancouver, so if you live elsewhere, at very least you should expect occasional flights to our home cities in the future for team-building events.

Application Instructions

To apply, please send in your resume in PDF format, a brief cover letter, and social media links you are willing to share.

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