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Customer Service Sales Team Lead

2 months ago

Richmond Hill, Ontario, Canada Olympus Full time

Job Title: Associate Manager, Customer Service Sales

Job Summary:

We are seeking an experienced Associate Manager to lead our Customer Service Sales team at Olympus Canada. The successful candidate will be responsible for driving operational efficiencies, managing team performance, and ensuring exceptional customer service.

Key Responsibilities:

  • Lead and manage the daily activities of the Customer Service Sales team to achieve operational efficiency and customer satisfaction.
  • Develop and implement strategies to improve team performance, productivity, and customer engagement.
  • Collaborate with cross-functional teams to drive business growth, improve processes, and enhance customer experience.
  • Coach and mentor team members to develop their skills and achieve their full potential.
  • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement.
  • Stay up-to-date with industry trends, best practices, and emerging technologies to drive innovation and excellence.

Requirements:

  • Bachelor's degree or equivalent experience in a related field.
  • Minimum 3-5 years of experience in customer service, sales, or a related field.
  • Proven leadership and management skills, with experience in team management and development.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Why Olympus?

We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development. Our company values diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees.

About Olympus:

Olympus is a global medical technology company committed to making people's lives healthier, safer, and more fulfilling. We partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment. Our company is dedicated to building a diverse, inclusive, and authentic workplace, where employees can thrive and contribute to our mission.