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Counter Sales Associate
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at EMCO Corporation. As a Counter Salesperson, you will play a critical role in providing exceptional sales support to walk-in customers, maintaining a clean and organized counter sales area, and driving sales growth through effective merchandising and product promotion.
Key Responsibilities
- Provide sales support to customers, including answering questions, picking, and entering orders, and following up on backorders.
- Assist customers with purchases at the counter, including researching products and providing recommendations.
- Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager.
- Enter, pick, and pack sales orders generated at the counter.
- Maintain and clean the counter area, including merchandising displays.
- Inform the buyer when stock levels are low.
- Follow up on backorders with vendors and provide customers with accurate delivery dates.
- Process returns and warranty claims, including paperwork in compliance with procedures.
- Navigate and find solutions for customer concerns and complaints.
Requirements
- Grade 12 diploma or equivalent; college and/or university degree an asset.
- A minimum of 2 years of experience in customer service or counter sales.
- Outstanding customer service and verbal communication skills.
- Excellent relationship building skills with customers, vendors, and teammates.
- Ability to learn and operate applicable software systems.
- Experience working in a fast-paced environment.
- Intermediate math skills with a strong attention to detail.
- Ability to learn material handling equipment operation.
- Possess a strong work ethic and high standard of integrity.
- Ability to work well independently and in a team setting.
Preferred Skills
- Previous experience with or knowledge of plumbing and heating products sold at the Profit Centre.
- Ability to use the Internet as a resource to problem solve and find alternative solutions.
- Experience using Word, Excel, and Outlook.
About EMCO Corporation
EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a culture that prides itself in supporting our employees every step of the way, with great mentors and on-the-job training, growth potential, and a solid, stable company with strong core values.
