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Travel Services Consultant
3 months ago
Position Overview
We are seeking enthusiastic Travel Services Consultants who are passionate about the travel industry to enhance our customer experience.
Teleperformance stands as the global leader in customer experience management, connecting renowned brands with their clientele. Our extensive interaction expert team engages with over 35% of the global population annually.
The ideal candidate will possess creativity and provide precise information to clients regarding travel options and availability, aiming to sell travel solutions that elevate the customer experience. Responsibilities include addressing inquiries and managing requests for changes or cancellations to existing travel plans.
What We Provide:
- Comprehensive GDS platform training available
- Hybrid work model
- Competitive salary package, including additional compensation for bilingual candidates
- Medical and dental benefits, along with an Employee Assistance Program
- Hourly Rate - $19.00
- Paid Training Sessions
- Employee Referral Incentives – starting at $500.00 for each successful referral
- Attractive perks on various products and services through Canada's leading employee benefits program
- Opportunities for internal career advancement
- Tuition reimbursement options
Our mission is to foster a work environment that promotes employee satisfaction and growth. At Teleperformance, you are valued and encouraged to learn, teach, and develop professionally. We strive to create an inspiring workplace where you feel motivated and proud to be part of our organization. Continuous investment in outstanding work experiences and development opportunities is our commitment to you.
Teleperformance is an Equal Opportunity Employer, welcoming applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.
Explore our careers page for additional opportunities and insights about our company.
Qualifications Required
- High school diploma or equivalent (mandatory)
- College degree or some college experience (preferred)
- Minimum of two years in customer sales, upselling, telemarketing, and service roles (mandatory)
- At least two years of experience in the corporate or leisure travel sector (mandatory)
- One year of experience in international bookings
Key Responsibilities
- Respond to incoming calls and emails from customers currently traveling or seeking travel information.
- Engage with customers in a courteous, friendly, and professional manner.
- Convert customer inquiries into sales effectively.
- Utilize appropriate sales techniques to achieve revenue and closure goals.
- Research travel rates, destinations, options, and packages for clients.
- Adhere to provided scripts while maintaining sales and quality standards.
- Provide accurate answers to general travel and site-related questions.
- Offer information, suggestions, and options that meet customer needs and encourage purchases.
- Track and report call types and service issues accurately.
- Promote and sell products or services effectively.
- Solicit sales of new or additional services.
- Process calls to meet or exceed established daily metrics while maintaining average talk time aligned with business needs.
- Achieve or surpass quality standards consistently.
