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Fleet and Garage Policy Specialist
2 months ago
Job Summary
Aon is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial clients, ensuring their needs are met and exceeded.
Key Responsibilities
- Analyze client inquiries and provide information on products and services to match customer needs.
- Process new and renewal registrations, license plates, temporary operating permits, transfers, garage policies, floater plates, prorate plates, special coverage policies, and cancellations for individual and fleet clients.
- Promote and explain coverage and additional products available within ICBC.
- Maintain an excellent working knowledge of ICBC products and guidelines, keeping up to date with changes and new guidelines.
- Create documentation, processes, procedures, and policies as required.
- Support the account management teams with commercial Auto plan inquiries.
- Perform other related duties as assigned.
What We Offer
Aon offers a comprehensive benefits package, including a bonus opportunity and a flexible work environment. We are committed to diversity and inclusion, and we encourage a diverse workforce. Our agile and inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.
Requirements
- 2+ years of Autoplan experience.
- Experience with ICBC batching and inventory.
- Knowledge of fleets and garage policies is beneficial but not necessary as we will train.
- MS Office skills, including Excel.
- Excellent communication and written skills.
- Meticulous attention to detail, refined organizational skills, and the ability to multi-task.
- Insurance Brokers Association of British Columbia (IBABC) Level One (1) License required.
