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Accounts Receivable Specialist

2 months ago

Vaughan, Ontario, Canada GFL Environmental Full time

About the Role:

The Collections Administrator will be an integral part of our team responsible for the collection of outstanding customer account balances, account reconciliations, and credit approval. This position is accountable for providing timely and accurate administrative support to the Collections team, in accordance with the GFL Credit Policy.

Key Responsibilities:

  • Monitor and respond to customer inquiries and correspondence in a timely and professional manner.
  • Prepare and submit files for third-party collection and obtain approval from the Accounts Receivable Reconciliation Supervisor, ensuring all required documentation is attached.
  • Enter bad debt write-offs and recoveries into the Trux system.
  • Process bi-monthly and monthly recurring credit card payments.
  • Generate monthly customer overdue notices and statements.
  • Investigate customer accounts and make recommendations for clearing aged balances.
  • Apply matching customer credits.
  • Review and clear small balances in customer accounts.
  • Review aging for temporary customers, process payment of outstanding balances, and request refunds as necessary.
  • Complete and submit customer cheque refund requests, as requested by the Collections team.
  • Maintain a weekly refund spreadsheet and submit it to the Accounts Receivable Reconciliation Supervisor for approval.
  • Process one-time Pcard payments and maintain a spreadsheet.
  • Comply with all company policies, procedures, and directives from management.
  • Able to adapt to change and learn new processes as the business evolves and develops.
  • Perform other duties and responsibilities as required.

Requirements:

  • 1 year of related experience and/or training in Accounts Receivable/Collections.
  • Strong attention to detail and a high level of accuracy.
  • Team player with a positive attitude, who takes initiative and has a strong work ethic.
  • Ability to work well under pressure, multi-task, and meet set deadlines.
  • Strong interpersonal and communication skills (both written and verbal) with the ability to communicate with all levels of the organization in a professional and competent manner.
  • Effective time management and organizational skills.
  • Ability to work efficiently and independently.
  • Working knowledge of debits and credits.
  • Computer literacy, including effective working skills in Microsoft Word, Excel, and Outlook.
  • TRUX Route Management system experience is considered an asset.
  • Experience in the waste industry is considered an asset.