Customer Service Supervisor
19 hours ago
As a Customer Service Supervisor at WESCO, you will oversee a team of customer service representatives who respond to customer inquiries via phone, email, and in-person. Your primary responsibility will be to ensure that customer service volume and quality standards are met on a daily basis.
Key Responsibilities:- Develop and implement process improvements to enhance customer service and operational efficiency.
- Train and coach customer service representatives on standard policies, procedures, and best practices.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Collaborate with cross-functional teams to resolve customer complaints and issues.
- Develop and maintain relationships with key suppliers and customers.
- Manage and maintain accurate records and reports related to customer service performance.
- Participate in performance improvement initiatives and contribute to the development of new processes and procedures.
- Bachelor's degree in Business Administration, Marketing, or related field.
- 3+ years of experience in customer service or a related field.
- 1+ year of supervisory experience.
- Strong communication, problem-solving, and analytical skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Knowledge of customer service principles, practices, and procedures.
WESCO International, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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Customer Service Supervisor
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Burnaby, British Columbia, Canada Wesco Full timeJob Title: Customer Service SupervisorAs a Customer Service Supervisor at WESCO, you will oversee a team of customer service representatives who respond to customer inquiries via phone, email, and in-person. Your primary responsibility will be to ensure that customer service volume and quality standards are met on a daily basis.Key Responsibilities:Develop...
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