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Lead Site Reliability Engineer

2 months ago

Toronto, Ontario, Canada Index Exchange Full time

About Index Exchange:

We have been pioneers in the evolution of advertising technology, and we are in search of technical talent to help us define its future.

Our clients face distinct challenges that can only be addressed at an internet scale, and that's where our team's technical capabilities truly shine.

Our platform processes over 450 billion requests daily (for context, Google handles approximately 9 billion searches each day), all managed within our own global data centers.

Every member of our engineering team enjoys significant autonomy in constructing and overseeing our systems to accommodate our expanding scale.

We have a dedicated workforce of over 600 Indexers worldwide committed to creating a secure and transparent marketplace that offers a reliable experience for users.

We take pride in our independence and transparency, not only in our technology but also within our teams. Our diverse and inclusive culture celebrates how we can utilize our unique differences to propel Index forward.

We are looking for a seasoned Engineering Manager with a solid foundation in Site Reliability Engineering (SRE) to guide and nurture a high-performing engineering team.

The ideal candidate will possess a profound technical comprehension of on-premise and hybrid cloud infrastructures, along with a successful history of managing SRE teams in a global context.


Technical Proficiency:

Have an extensive understanding of on-premise and hybrid cloud systems, focusing on enhancing performance and low-latency on Kubernetes platforms that support a robust developer experience framework.

Foster operational excellence through proactive monitoring, automation, and the establishment of effective incident management processes.

Software Development Expertise:

Collaborate with software engineering teams to integrate SRE best practices into the software development lifecycle, including the design of scalable and resilient systems.


Incident Management:
Oversee incident response initiatives, ensuring swift resolution and conducting post-incident analyses to avert future occurrences. Develop and sustain meaningful performance metrics and reporting tools to monitor the health and reliability of our systems. Utilize data-driven insights to inform decision-making and prioritization.

Project Leadership:

Serve as a technical authority on projects, architecting designs that fulfill business objectives while aligning with the existing architectural vision. Collaborate with subject matter experts and a network of peers to ensure timely and quality delivery.

Strong software engineering capabilities, including proficiency in programming languages such as Golang, Python, and Perl.

Outstanding leadership and team-building abilities with a proven track record of cultivating high-performing teams, with a minimum of 3 years of experience in such a role.

Expertise in incident management, root cause analysis, and post-incident evaluations.
Comprehensive health, dental, and vision coverage for you and your dependents.
Paid time off, health days, and personal obligation days, along with flexible work schedules.
Competitive retirement matching programs.
Regular town halls and community-led team events.