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Client Relations Supervisor

3 months ago

Burlington, Ontario, Canada The Pearle Hotel and Spa Full time
Position Overview

The Pearle Hotel and Spa is seeking a dedicated and detail-oriented Reservations Supervisor to oversee our reservations team and ensure exceptional service delivery to our guests.

Key Responsibilities
  • Team Leadership: Supervise and guide the reservations staff, ensuring they perform their duties effectively.
  • Client Assistance: Provide support to clients and guests with special requirements, ensuring their needs are met.
  • Work Coordination: Organize, assign, and evaluate the tasks of the reservations team.
  • Staff Development: Recruit, train, and mentor new employees on job responsibilities, safety protocols, and company standards.
  • Operational Maintenance: Ensure the smooth operation of computer systems and equipment, coordinating repairs as necessary to maintain service quality.
  • Inventory Management: Order and manage supplies and materials required for the reservations department.
Qualifications
  • Education: Completion of secondary school or equivalent experience.
  • Experience: A minimum of 1 year to less than 2 years in a supervisory role within the hospitality industry.
Work Environment

The role requires a keen attention to detail and the ability to manage multiple tasks efficiently. The position is permanent and offers a work schedule of 30 to 40 hours per week.

Benefits
  • Comprehensive dental plan
  • Health care coverage
  • Paramedical services support