Logistics and Customer Service Coordinator

4 weeks ago

Varennes, Quebec, Canada Rona Full time

Joining the RONA team means embracing a variety of advantages, such as:

  • A welcoming and secure workplace
  • Encouragement of a balanced work-life dynamic
  • Exclusive employee discounts
  • Comprehensive benefits including insurance and annual salary evaluations
  • Paths for professional advancement within the organization
  • A company that actively engages with the community
  • A focus on collaboration and ongoing training
  • A thorough onboarding program for all new team members
  • Incentives for student participation
  • And much more

At RONA, over 22,000 committed individuals pursue their passions daily. Our teams, encompassing RONA+, RONA, Réno-Dépôt, and Dick's Lumber across Canada, are motivated by the goal of assisting customers in achieving their projects while positively impacting the communities we serve.

Key Responsibilities

The Customer Service Delivery Coordinator acts as the primary liaison for customers concerning delivery inquiries, special requests, and return-to-vendor processes. This role requires maintaining communication with drivers to ensure efficient deliveries, addressing any challenges, sourcing products, and coordinating with customers to confirm accuracy in product specifications, pricing, and delivery schedules. The coordinator is also tasked with ensuring the accuracy of inventory reports by updating records for returned items and managing the process for defective or returned products.

Your Contributions

  • Guide sales personnel on delivery services, including timing and product placement
  • Provide estimates for deliveries outside designated areas and additional services
  • Review special requests for completeness and correctness
  • Communicate with customers regarding delivery specifics and address inquiries
  • Maintain contact with drivers, update records post-delivery, and document any issues for tracking purposes
  • Make order modifications as directed by sales or customers, including substitutions and cancellations, ensuring timely execution
  • Check in drivers, process payments, and verify documentation
  • Match paperwork, document changes, and file appropriately
  • Contact suppliers for replacement parts, manage defective items, and handle warranty issues
  • Adjust inventory for returned products and monitor reasons for returns, reporting persistent issues to the Operations Manager
  • Investigate product complaints, determine accountability for damages or defects, and negotiate with suppliers for replacements or credits
  • Perform other relevant duties as necessary

Desired Skills and Qualifications

  • Excellent communication skills for effective phone interactions and resolution of customer complaints
  • Strong organizational skills to maintain order in delivery and special-order areas
  • Proficiency in Microsoft Excel, Word, and internal systems like RONA's Transport Management System
  • Detail-oriented, solution-focused, and responsive to issues with urgency
  • Self-driven with the ability to work independently
  • Comprehensive knowledge of special-order products and ordering procedures

RONA is committed to fostering diversity and inclusion. We welcome applications from all qualified candidates, regardless of background or status.

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