Customer Service Representative

7 days ago


Montreal, Quebec, Canada CIBC Full time
About the Role

CIBC is seeking a highly skilled and customer-focused individual to join our Investor Services Inc (ISI) team as a Bilingual Customer Service Representative. As a key member of our team, you will be the first point of contact for ISI clients, providing exceptional support and resolving client issues in a timely and professional manner.

Key Responsibilities
  • Provide top-notch customer service to ISI clients, including Investors Edge, via phone and online channels.
  • Recognize and accurately assess client needs, using your exceptional interpersonal and relationship-building skills to provide a meaningful experience.
  • Work in a fast-paced environment, making a meaningful impact in the lives of our clients.
  • Collaborate with other teams to ensure seamless client support and resolution.
What We Offer

CIBC is committed to creating an inclusive environment where all team members and clients feel valued and respected. We offer a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, employee share purchase plan, vacation offering, wellbeing support, and MomentMakers, our social recognition program.

We strive to recognize and reward our employees in meaningful ways, including a competitive salary, incentive pay, and a range of benefits and programs that support their growth and development.

Requirements
  • Fluency in French and English to support business operations outside of Quebec, Canada.
  • Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
  • Strong problem-solving skills, with the ability to think critically and resolve client issues in a timely manner.


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