Roadside Training Specialist
3 weeks ago
About the Role
As a Roadside Training Specialist, you will play a vital role in ensuring our network of service providers and fleet are equipped with the knowledge and skills to deliver exceptional roadside assistance to our Members. You will be responsible for developing, delivering, and maintaining comprehensive training programs that cover a wide range of topics, including tow operations, battery service, light repair procedures, and call handling protocols.
Key Responsibilities
- Design and conduct engaging training sessions for contracted service providers and fleet personnel on various roadside assistance services.
- Research industry best practices and develop innovative training programs that align with evolving business needs.
- Collaborate closely with business leaders to identify training requirements and ensure program effectiveness.
- Provide comprehensive training on call taking, dispatching procedures, and customer service protocols for new and existing Associates.
- Maintain accurate records of all training sessions delivered and track participant progress.
- Stay abreast of automotive industry trends and advancements in training methodologies to enhance program quality.
- Ensure the proper maintenance and upkeep of training vehicles and equipment.
- Work closely with Fleet leadership to support all training initiatives and ensure alignment with organizational goals.
Qualifications
- Exceptional communication and facilitation skills, with the ability to engage diverse audiences.
- Post-secondary education in Adult Education or a related field is preferred.
- Proven experience in learning and development or adult education, including hands-on training delivery.
- Familiarity with automotive repair procedures or a willingness to learn is highly desirable.
- Flexibility to conduct training sessions in various settings, including corporate offices, outdoor locations, and contractor facilities.
- Valid driver's license.
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