Restaurant Operations Manager

4 weeks ago


Essex, Canada Subway Full time
Job Title: Restaurant Operations Manager

We are seeking a highly motivated and organized Restaurant Operations Manager to join our team at Subway. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Evaluate daily operations to identify areas for improvement and implement changes to increase efficiency and productivity.
  • Monitor staff performance, provide coaching and feedback, and develop strategies to improve employee engagement and retention.
  • Plan and organize daily operations, including scheduling, inventory management, and supply chain logistics.
  • Recruit, train, and develop a high-performing team of restaurant staff.
  • Set staff work schedules, manage labor costs, and ensure compliance with labor laws and regulations.
  • Supervise staff, provide guidance and support, and address performance issues promptly.
  • Determine the type of services to be offered and implement operational procedures to ensure exceptional customer experiences.
  • Balance cash, complete balance sheets, cash reports, and related forms, and ensure accurate financial record-keeping.
  • Conduct performance reviews, provide feedback, and develop strategies to improve employee performance.
  • Enforce provincial/territorial liquor legislation and regulations, and ensure compliance with health and safety regulations.
  • Organize and maintain inventory, negotiate arrangements with suppliers, and manage relationships with vendors.
  • Participate in marketing plans and implementation, and develop strategies to increase sales and drive business growth.
  • Address customer complaints or concerns, provide customer service, and resolve issues promptly.
  • Manage events, including catering, promotions, and in-store activities.
Requirements:
  • 11-15 years of experience in a fast-paced restaurant environment.
  • Proven track record of success in managing restaurant operations, including staff management, inventory control, and customer service.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
  • Food Safety Certificate and other relevant certifications.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading brand in the quick service restaurant industry.


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