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CRM Implementation Specialist
2 months ago
Why Choose JOVACO?
At JOVACO, you'll experience:
- A stimulating and collaborative work environment where teamwork thrives.
- Engaging challenges that empower you to unleash your creativity and ambition.
- The opportunity to work for a certified Flow company offering flexible schedules and working conditions.
- The freedom to work in the office, remotely, or adopt a hybrid approach.
- A vibrant social life through our active Social Club.
- Comprehensive group insurance coverage from your first day and a group RRSP with employer contributions.
- Discounts on fitness and sports activities, along with access to an employee assistance program to prioritize your well-being.
- Modern offices conveniently located near major highways, shops, and restaurants, complete with complimentary parking.
- And more
The Role: CRM Implementation Specialist - Dynamics 365
As a CRM Implementation Specialist, you'll play a vital role in the configuration, testing, training, and production deployment of Microsoft Dynamics 365 CRM solutions. You'll ensure adherence to best practices for deployment and configuration at our clients' sites.
Responsibilities:
- Implement and configure the solution according to the analysis document, adhering to industry standards.
- Develop comprehensive internal training materials for clients and conduct training sessions to empower them as super users of the new system.
- Guide clients throughout the configuration, customization, testing, and launch phases, ensuring a clear understanding of the implemented processes.
- Collaborate with the customer service team to resolve complex cases effectively.
Qualifications & Skills:
Education:
- College technical diploma (DEC) in business or a related field.
Experience:
- 1 year of experience in the professional services industry, adult training, or consulting.
- Relevant experience in implementing Microsoft Dynamics 365 CRM solutions, particularly Sales (an asset).
Certification:
- Microsoft Dynamics 365 Certification is highly valued.
Requirements:
- Occasional travel to client locations may be required.
Skills:
- Demonstrate behaviors aligned with JOVACO's values: Authenticity, Humanism, Reliability, Know-how.
- Possess a strong understanding of Microsoft Dynamics 365 Sales and the broader suite of management applications.
- Excellent teaching skills within the Microsoft Dynamics 365 Sales environment.
- Exceptional oral (presentation) and written communication skills in both French and English.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Customer-focused approach with strong listening skills and the ability to build trust quickly.
- Proven team player with influence and rigor capabilities.
- Adaptability to thrive in a dynamic and evolving environment.
- Solid knowledge of the IT sector in Quebec.
- Proficiency in Microsoft Office Suites (Office) 365.