Customer Service Representative

2 months ago

Nanaimo, British Columbia, Canada Executive Aviation Full time

Are you ready to take off and start a new and exciting career in the aviation industry? If so, we want to chat with you.

Our operation in Nanaimo provides our team members with an amazing opportunity to work with one of our airline partners. In Nanaimo, you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. So, would you say that going above and beyond is in your DNA? Do you love to travel and want to travel even more at discounted rates? Does the opportunity to provide exemplary service to passengers on some of Canada's best airlines appeal to you? Are you someone who is known for reliability and flexibility?

At Executive Aviation, we are proud to offer a comprehensive benefits package, including progressive wage ranges with lots of earning potential, comprehensive health benefits, and fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals - the sky's the limit with Executive Aviation

Responsibilities

Our customer service agents are responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys:

  • Helping passengers check-in
  • Supporting self-serve kiosks
  • Preparing aircraft for on-time departures
  • Facilitating deplaning and boarding of passengers
  • Greeting passengers who are arriving from flights
  • Following airline specific check-in policies and procedures
  • A physical ability to consistently lift up to 70 lbs/32kgs
  • Positively working with airline crew
  • Light grooming duties
  • Kindly enforcing airline and airport policies and procedures to passengers
  • And more

Qualifications

  • You are a true customer service champion with a minimum of two years' in a customer-facing role
  • You bring a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline service
  • You love to multi-task and are comfortable in a fast-paced environment where time pressures are a way of life
  • You are a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software
  • Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
  • Previous airport experience would be considered an asset
  • Flexible availability to work shift work which includes early mornings, days, late evenings, weekends and/or holidays
  • An ability to meet all conditions of employment: Restricted Area pass issued by Transport Canada A criminal background check Hold a valid Driver's license

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