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Sales Operations Coordinator

2 months ago

Calgary, Alberta, Canada GuestTek Interactive Entertainment Ltd. Full time
{"Key Responsibilities": "Account Management

  • Serve as a point of contact for National Accounts escalations
  • Collaborate with clients to resolve issues and meet established timelines
  • Liaise with departments to ensure escalation is resolved
  • Document correspondence and provide reports to National Accounts and Executive teams

Sales

  • Coordinate and administer sales-related activities for assigned Sales team
  • Participate in regular sales calls, both internal and external
  • Gather and facilitate sales strategy, procedure, and process information between sales teams and Sales Operations
  • Assist Sales Engineer and Regional Sales Manager in data qualification and reporting

Administration

  • Prepare contracts, deposit invoices, and follow up on receipt from clients
  • Work with Client Services to ensure project handoff to Project Management team
  • Assist Sales team in preparing RFPs and following up on receipt from clients
  • Utilize and manage internal resources, including CRM tools, Synapse, Navision, Solar, MS Office programs, and SharePoint
  • Assist Director of Sales Operations with training and offering refresher courses to sales staff
  • Prepare status reports and communicate sales status to Director of Sales Operations, VP of Sales, or Regional Sales Manager
  • Accurately pull sales details for regular reports

Coordinating and Scheduling

  • Assist with special projects
  • Provide direction and support for incoming inquiries to sales team and other departments
  • Work with Purchasing, Scheduling, and Accounting Departments to ensure Site Surveys are ordered, scheduled, and invoiced in a timely manner
  • Assist Regional Sales Manager with scheduling and compiling information for regular sales calls, both internal and external
  • Assist Regional Sales Manager with planning client meetings or events as needed
", "Skills and Qualifications": "Requirements

  • Bachelor's degree in a related field preferred
  • 25 years of experience in a similar position with daily interaction supporting Regional Sales Managers
  • Experience with contract preparation and sales administration
  • Highly organized and detail-oriented
  • Ability to handle multiple projects and duties effectively
  • Understands the importance of teamwork
  • Excellent written and verbal communication skills
  • Strong computer and time management skills (MS Office, internal tools)
  • Technical knowledge of High Speed Internet Services, Video on Demand, Interactive TV, Free to Guest & VoIP Telephone Solutions and hospitality industry considered an asset
  • Limited travel may be required (20%)", "lang_code": "en-US"}