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Technical Support Specialist
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Technical Support Specialist
2 months ago
Company Overview
Micro Focus is a global leader in enterprise software, providing innovative solutions to help organizations drive business success. As a member of our team, you will have the opportunity to partner with top companies worldwide, tackle complex challenges, and contribute to projects that shape the future of digital transformation.
Your Impact
As a Technical Support Specialist, you will utilize your expertise to support our customers/partners as part of a global support team. This involves taking ownership of cases, working them through to resolution, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Diagnose, troubleshoot, and resolve issues related to service and product offerings for Microsoft 365.
- Manage multiple customer cases simultaneously, ensuring timely progress updates to customers and account managers.
- Work with other teams, including Operations and Development, on technical escalations, bugs, and feature requests.
- Collaborate closely with team members to achieve shared goals.
- Develop and maintain excellent written and oral communication skills in English.
- Provide exceptional customer service, enhancing the overall customer experience.
- Exercise good judgment and decision-making skills in positions with significant responsibility.
Requirements
To succeed in this role, you will need:
- 2-3 years of experience supporting, administering, and troubleshooting Microsoft 365.
- Expertise in Microsoft 365 platform administration (all admin centers).
- Experience with Microsoft 365 collaborative tools (SharePoint, OneDrive, Teams, Team Voice, Intune, Security and Compliance).
- Proficiency in PowerShell.
- Azure AD knowledge.
- Bachelor's degree in IT or Cyber Security.
- Microsoft certification(s) (MS900, AZ900, SC900, MS220, MS700).
- Experience working directly with Microsoft support.
What We Offer
At Micro Focus, we strive to create an inclusive work environment that values diversity and promotes collaboration, innovation, and personal growth. Our proactive approach fosters a vibrant workplace where everyone can thrive.
