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ETS PMO Delivery Manager

2 months ago

Toronto, Ontario, Canada Manulife Full time

Job Summary

We are seeking a highly experienced Project Management Director to join our Enterprise Technology and Services (ETS) team at Manulife. As a key member of our PMO team, you will be responsible for managing the governance and reporting of our ETS Project & Program Portfolio.

Key Responsibilities

  • Partner closely with Strategy & Planning, IT, and Finance groups to support our annual planning exercise.
  • Ensure project business cases are valid and that sanctioned projects are prioritized, funded, and resourced for success.
  • Monitor project progress and highlight key delivery risks, issues, and dependencies via portfolio governance.
  • Partner with Risk & Control Governance groups to ensure projects are assessed and managed appropriately from a risk perspective.
  • Provide monthly executive reporting with updates on project health, including cost, scope, and benefits to enable informed decisions.
  • Cultivate a community of committed project professionals that will share and drive development of standard methodologies and continuous improvement.
  • Ensure quality of deliverables by enforcing controls through coaching/mentoring PMs and working directly with their project leads.
  • Ensure project teams are following Global Initiative Management Policy and Standards.
  • Track project approvals and checkpoint schedules, set up project codes, aid PMs with financial analysis/reconciliation/adjustments, report on PM capacity and manage project assignments, support the onboarding of all ETS PMs.
  • Develop and maintain ETS PMO specific guidelines and training materials.

Requirements

  • At least 5 years of experience leading project management or process improvement roles.
  • Good understanding of finances and ability to understand important metrics and their impact on business.
  • Skilled at identifying and addressing significant risks and issues to ensure business goals are met.
  • Proficient in using tools like Excel pivot tables and formulas for analysis.
  • Known for thinking creatively and challenging the norm to drive meaningful changes.
  • Able to work independently and connect different parts of the business to make successful changes.
  • Can influence and collaborate effectively, even without direct authority, and is good at building relationships.
  • Strong written and verbal communication skills, including the ability to provide updates to all levels within the organization.
  • PMP certification is a must.

What We Offer

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Our Commitment to Diversity and Inclusion

We are committed to creating an inclusive workplace where everyone thrives. We foster a culture of diversity, equity, and inclusion, and we invite you to join us in our mission to build a better future for all.