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Distribution Supervisor

2 months ago

Richmond, British Columbia, Canada Sleep Country Full time

About the Role

We are seeking a highly skilled Distribution Supervisor to join our team at Sleep Country Canada/Dormez-vous?. This is a key role in our customer experience, ensuring each purchase ends in a smile.

Key Responsibilities

  • Provide day-to-day supervision of the work in the distribution center
  • Ensure all Associates are trained to meet the work demands of the distribution center
  • Responsible for all aspects of performance management, staffing, training, and development of their assigned workforce
  • Coach and develop Associates to meet organizational objectives and personal goals
  • Handle all administrative duties for all hourly Associates (vacation requests, personal days, PIPs, etc.)
  • Manage overall department processes such as debriefing processes, transfers, and fleet (5-ton trucks) as required
  • Work closely in supporting other supervisors and overall delivery operations
  • Supervise home delivery, inbound/outbound receiving, and order picking
  • Run reports, route delivery trucks, handle store transfers & building manifests
  • Provide customer service and support to customers, sales, and delivery teams by responding to store emails and incoming telephone calls
  • Ensure that all health and safety standards and regulations are adhered to
  • Facilitate weekly/monthly meetings

Requirements

  • A post-secondary degree or certificate in logistics, supply chain, or related discipline is an asset
  • 2 to 3 years of previous experience in a warehouse/delivery environment or in a supervisory role
  • Previous inventory and cycle count experience is required
  • Experience with RF picking and WMS/ERP systems (e.g., Oracle) is a definite asset
  • Knowledge and understanding of provincial transportation rules and policies (log books, trip inspections, checking them over making sure they are correct and up to date, etc.)
  • Ability to effectively motivate and provide leadership direction, coaching, mentoring, and performance management to all Associates
  • Collaborate, liaise, and maintain strong relationships with external vendors, clients, customers, etc. as well as internal stakeholders
  • Excellent interpersonal, communication, presentation, and organizational skills
  • Work on a flexible schedule – 7-day operations where days off might not be on the weekend

About Sleep Country Canada/Dormez-vous?

Sleep Country is Canada's leading specialty sleep retailer with a purpose to transform lives by awakening Canadians to the power of sleep. We operate under the retailer banners; Sleep Country, Dormez-vous, the rest, Endy, Hush, Silk & Snow, and most recently acquired, Casper Canada. The Company has omnichannel and ecommerce operations including over 300 corporate-owned stores and 18 distribution centers warehouses across Canada. Recognized as one of Canada's Most Admired Corporate Cultures in 2023 by Waterstone Human Capital, Sleep Country is committed to building a company culture of inclusion and diversity where differences are embraced and valued. We actively invest in our sleep ecosystem, innovative products, world-class customer experience, communities, and our people.