Distribution Center Supervisor

2 weeks ago

Richmond, British Columbia, Canada Sleep Country Full time

Job Summary

We are seeking a highly skilled and experienced Distribution Supervisor to join our team at Sleep Country Canada/Dormez-vous. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our distribution center, overseeing the daily activities of our associates, and driving process improvements to enhance our customer experience.

Key Responsibilities

  • Provide day-to-day supervision of the work in the distribution center, ensuring that all tasks are completed efficiently and effectively.
  • Ensure that all associates are trained to meet the work demands of the distribution center, and provide coaching and development opportunities to support their growth and success.
  • Responsible for all aspects of performance management, staffing, training, and development of the assigned workforce.
  • Coach and develop associates to meet organizational objectives and personal goals, and handle all administrative duties for all hourly associates.
  • Manage overall department processes, including debriefing processes, transfers, and fleet management.
  • Work closely with other supervisors and delivery operations to ensure seamless execution of our customer experience.
  • Supervise home delivery, inbound/outbound receiving, and order picking, and run reports to inform business decisions.
  • Provide customer service and support to customers, sales, and delivery teams, and ensure that all health and safety standards and regulations are adhered to.
  • Facilitate weekly/monthly meetings to drive process improvements and enhance our customer experience.

Requirements

  • A post-secondary degree or certificate in logistics, supply chain, or a related discipline is an asset.
  • 2-3 years of previous experience in a warehouse/delivery environment or in a supervisory role.
  • Previous inventory and cycle count experience is required, and experience with RF picking and WMS/ERP systems is a definite asset.
  • Knowledge and understanding of provincial transportation rules and policies is essential.
  • Ability to effectively motivate and provide leadership direction, coaching, mentoring, and performance management to all associates.
  • Collaborate, liaise, and maintain strong relationships with external vendors, clients, customers, and internal stakeholders.
  • Excellent interpersonal, communication, presentation, and organizational skills.
  • Work on a flexible schedule, including 7-day operations with varying days off.

About Sleep Country Canada/Dormez-vous

Sleep Country is Canada's leading specialty sleep retailer, with a purpose to transform lives by awakening Canadians to the power of sleep. We operate under the retailer banners Sleep Country, Dormez-vous, the rest, Endy, Hush, Silk & Snow, and most recently acquired Casper Canada. We have omnichannel and ecommerce operations, including over 300 corporate-owned stores and 18 distribution centers warehouses across Canada. We are committed to building a company culture of inclusion and diversity, where differences are embraced and valued.

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