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Customer Service Ambassador

2 months ago

Halifax, Nova Scotia, Canada Discovery Centre Full time

Job Summary

The Discovery Centre is seeking a highly motivated and customer-focused individual to join its team as a Customer Service Representative. This role is responsible for providing exceptional customer service to visitors, processing transactions, and supporting the Discovery Shop.

Key Responsibilities

  • Greet and check in visitors in a professional and friendly manner
  • Provide strong administration support with in-store point of sale (POS) processing, online sales, group and birthday party reservations, and educational bookings
  • Process payments and complete daily cash opening & closing procedures
  • Support the Discovery Shop through merchandising, sales promotion, and processing store merchandise in-store and online
  • Stay current with all Centre activities, including promotions, membership programs, educational & public programs, exhibits, birthday parties, special events, group visits, and corporate rentals
  • Maintain the front desk area and gift shop in an organized, clean, and clutter-free manner

Requirements

  • Post-secondary studies (preferred)
  • Experience in retail, customer service, or sales
  • Fluency in English is required; additional languages (especially French) considered an asset
  • Exceptional communication and customer service skills
  • Works well under pressure
  • Able to work well as part of a team
  • Highly organized
  • Strong financial management skills
  • Adaptable to changing conditions
  • Creative and responsive at problem solving

What We Offer

The Discovery Centre is committed to providing a positive and inclusive work environment. As a Customer Service Representative, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of the Centre.