Customer Experience Coordinator

4 weeks ago


Markham, Ontario, Canada Hyundai Full time
Customer Experience Coordinator

Hyundai Auto Canada Corp. is a leading automotive brand in Canada, committed to providing world-class products and exceptional customer experiences. As a Customer Experience Coordinator, you will play a key role in delivering outstanding service to our customers, dealers, and internal stakeholders.

Key Responsibilities:
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Analyze requests for assistance and advise customers and dealers on approval or denial of requests based on current policies and procedures.
  • Liaise with Zone offices, dealers, and internal teams to resolve complex customer issues.
  • Perform administrative duties, including data entry and time-sensitive projects.
  • Assist in decisions related to goodwill cases and identify trends to improve our overall customer experience.
Requirements:
  • 2-5 years of relevant experience in customer service or a similar role.
  • Completion of a secondary school diploma and college diploma or equivalent combination of experience and education.
  • Excellent oral and written communication skills in English and French.
  • Good MS Office skills, particularly MS PowerPoint and MS Excel.
About Hyundai Auto Canada Corp.

We are a dynamic and award-winning organization that values diversity, inclusion, and employee well-being. Our benefits package includes RSP matching, flexible start times, maternity leave top-up, and an attractive vehicle-lease program. If you are a self-starter, team player, and thrive in a dynamic environment, consider joining our team and growing your career with a growing organization.



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