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Food Service Operations Manager

2 months ago


St Catharines, Ontario, Canada Aramark Full time
{"h2": "Job Overview"}

The Hourly Supervisor plays a pivotal role in driving the profitability of Operations at Aramark. This position is responsible for ensuring the highest level of customer service, safety, sanitation, quality, and consistency while driving sales and controlling costs.

{"h2": "Key Responsibilities"}
  • Optimize labor costs by effectively managing daily staffing levels to drive efficiency from all staff.
  • Ensure control of production costs, supply costs, and inventory by adhering to all standards of operation.
  • Audit service and quality on a regular basis to maintain high standards.
  • Adhere to all standards and established tracking procedures daily to ensure accuracy and efficiency.
  • Develop and implement strategies to achieve customer satisfaction goals and drive repeat business.
  • Supervise teamwork and service on a regular basis to maintain a positive and productive work environment.
  • Address day-to-day employee issues in a professional manner while adhering to all Aramark policies and procedures.
  • Support and implement training programs that develop skills to better serve guests, build repeat business, grow revenue, and improve morale.
  • Assist in annual employee reviews and supervise interim performance issues to ensure employee growth and development.
  • Ensure accurate adherence to Aramark's time and attendance procedures.
  • Maintain staffing levels consistent with established guidelines and make daily adjustments based on business needs.
  • Ensure all employees are trained according to company standards for safety, health, and sanitation procedures.

Aramark values employees who are committed to developing new skills and taking ownership of their work. Job duties may change or new ones may be assigned without formal notice to meet our commitments.

{"h2": "Requirements"}
  • Must have 3-5 years of Food Service experience.
  • Current Certifications as needed for Safe Food Handlers and Smart Serve.

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling, and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

{"h2": "About Aramark"}

Aramark is a global leader in food and facilities management. Our mission is to do great things for each other, our partners, our communities, and our planet.

We believe in equal employment opportunity and are committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

Aramark is a company that values its employees and strives to create a positive and productive work environment. We believe in developing new skills and taking ownership of our work to achieve our goals.