Field Appraiser II

Company: Co-operators

Department: Claims

Employment Type: Regular Full-Time

Work Mode: Remote

Language: This role operates in English.

The Opportunity:

As a prominent Canadian financial services co-operative, we are dedicated to fostering a sustainable and resilient society. Our team plays a crucial role in achieving this vision, and we prioritize our employees by cultivating a strong culture and providing development opportunities that empower our team to excel and fulfill our mission. You will collaborate with individuals who are genuinely invested in the well-being of our clients and communities.

Our Claims department is committed to delivering peace of mind to our clients and the communities we serve. Our national team of skilled and trusted professionals approaches client service with compassion. We are driven by a passion for continuous improvement and uphold high standards of integrity, motivated by our commitment to do what is right for our clients.

As a Field Appraiser, you will strive to create peace of mind for our clients and communities while delivering compassionate service. Your responsibilities will include assessing vehicle damages in various settings, including auto repair facilities and remote locations, to determine reparability. You will frequently engage with both internal and external customers, as well as vendors. Your dedication to continuous improvement and high-integrity practices will guide your actions in this role.

Key Responsibilities:

• Crafting and reviewing detailed damage appraisals in the field with relevant stakeholders present, utilizing your expertise in damage repair.
• Identifying and assessing the availability of parts, quantifying losses to ascertain vehicle repairability, and researching recommended repair methodologies.
• Maintaining consistent communication with clients and claimants to arrange appraisal appointments, discuss repair procedures, and convey timelines.
• Engaging with all stakeholders and fostering relationships throughout the claims process to discuss and approve repairs with vendors and clients, ensuring safe and quality repairs are executed.
• Delivering exceptional client service in alignment with our claims service and quality standards, positioning the organization as a leader in client engagement.

Qualifications for Success:

• You possess an innovative mindset aimed at enhancing operational efficiencies and influencing positive change, with a strong focus on client needs.
• You demonstrate critical thinking skills to identify assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
• You have excellent communication skills, enabling you to convey messages clearly and explore diverse perspectives.
• You build trusting relationships and provide mentorship to support the growth of colleagues.

Required Qualifications:

• A minimum of 5 years of experience in collision repair and estimating or a related field.
• A post-secondary diploma is required.
• You hold the Autobody Repair Technician or Refinisher Certification and the Physical Damage Appraiser Certificate.
• You have or are willing to obtain the I-Car Platinum Certificate.
• You possess expert knowledge of vehicle construction and collision repair techniques and procedures.
• You will obtain provincial appraiser license(s) as required based on your province of work.

Additional Information:

• A personal vehicle, valid driver's license, and insurance are required.
• Regular travel is expected.
• Extended work hours, including evenings and weekends, may be necessary.
• The role involves frequent movement, moderate exertion, and the ability to lift or move up to 25 lbs.
• There may be exposure to conditions requiring health and safety protection, such as chemicals, noise, dust, and debris.
• Direct contact with clients and/or service providers in their environment is a key aspect of this role.
• A background check will be conducted as a condition of employment for successful candidates.

Benefits:

• Opportunities for training and development to advance your career.
• Flexible work arrangements and paid time off to accommodate personal and family needs.
• A holistic approach to well-being, including physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to contribute to your community.
• A comprehensive total rewards package, featuring a competitive salary, bonus, pension, and benefits.