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Industrial East Portfolio Director
1 month ago
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $77.6 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.
Our mission is to deliver strong investment returns while creating sustainable environments that bring value to the people and communities we serve. Now and for generations to come.
At QuadReal, excellence is our standard.
Director, Industrial EastThe Director, Industrial East, is a key member of our National Operational Excellence team, responsible for all aspects of property operations, including tenant relations, operations, financial performance, and strategic leadership. This role ensures the portfolio is managed to meet client needs and in a way that meets QuadReal's objectives.
The successful candidate will provide strategic leadership to the Industrial East team, direct management of the team responsible for the successful management of the properties, and provide leadership to the property team giving clear and concise direction for overall QuadReal objectives.
The Director will be responsible for revenue, expenses, and capital costs of the property, including reviewing and operating within an approved budget, analyzing monthly financial statements for inclusion in standard management reports, and ensuring tenant billings and year-end adjustments are accurate and completed in a timely fashion.
The Director will also deliver on annual property budget NOI and capital, ensure forecast information is accurate, and interact and effectively communicate directly with Asset Manager/Owner Representatives on financial performance, property operations, staffing, and tenant relations.
The ideal candidate will have ten (10) years of relevant and real estate experience, post-secondary education in a related discipline, and abilities in preparing business cases for property projects. Strong leadership and communication skills, coupled with interpersonal skills to deal with customer complaints in a professional manner, are essential.
The Director will also be responsible for ensuring team members are efficiently maintaining and repairing the property to the high standards expected in their asset class, ensuring excellent tenant/owner relations through personal contact, development of tenant retention plans, and excellent customer service.
The Director will also ensure efficient operation of buildings, including compliance with government regulations, achievement of maintenance/life safety standards, and sourcing new ways to operate while reducing costs.
The Director will provide strategic direction in the development and preparation of the annual operating plan, considering the owners' objectives, capital resources, and operational requirements.
The Director will also direct the management and implementation of capital projects as required and approved, work cooperatively with Leasing Representatives to ensure budgeted leasing projections are achieved, and complete understanding and adherence to the Environmental Policy, the Code of Conduct, and other policies and procedures relevant to the position.
The Director will also ensure teams adopt targets and goals for energy efficiency, greenhouse gas emissions, water usage, and recycling, review consumption trends regularly with the property teams, and keep abreast of new developments and industry standards and practices for efficient building operations.
The Director will also initiate, organize, conduct, and participate in community and charitable events that involve the building, its tenants, or tenant employees, and organize and participate in volunteering or charitable events where QuadReal staff have the opportunity to support the community.
The Director will also manage a large team of people, encourage change management, and motivate the team in a busy environment, help to identify operational changes required to support business priorities and strategies, and assist in the development and execution of activities that effectively support business initiatives.
The Director will also champion the review of team processes and activities to ensure excellent customer satisfaction, build strong relationships with the property management teams, and deliver exceptional communication to ensure they remain up to date on key operational issues and improvement plans, and to ensure new initiatives are executed flawlessly.
