Project Coordinator II

2 weeks ago

Calgary, Alberta, Canada Rogers Communications Full time
About the Role

We are seeking a highly skilled and experienced Business Delivery Specialist to join our team at Rogers Communications. As a key member of our delivery team, you will be responsible for ensuring the successful installation, provisioning, and onboarding of services for our business customers.

Key Responsibilities
  • Process orders and onboarding requests, ensuring accurate and complete pricing and service information.
  • Work with customers and internal teams to identify and resolve delivery issues within agreed service levels.
  • Support customers, sales channels, and customer service teams with subject matter expertise on clean order submission, direction on services required, and navigation of self-serve applications.
  • Meet set performance objectives, including service levels, productivity, quality assurance, and customer satisfaction.
  • Anticipate and understand potential issues, and work to proactively remove roadblocks across all operational areas to ensure timely service delivery.
Requirements
  • 2-3 years of experience in a telecommunications customer service operation-related field or environment.
  • Proven leadership skills, resourcefulness, and ability to independently make sound critical decisions.
  • Knowledge of Rogers products and services, including Business Internet, Business Phone, Business Fibre Internet, Wireless products, Unified Communication, IP, IoT, FWA, and M365.
  • Excellent knowledge of Microsoft Office, Salesforce, Vision 21, AS400, SGI, EWP, and various portal-based products supported.
  • Ability to identify and proactively escalate potential business issues or challenges.
  • Excellent customer service skills and relationship management with internal teams.
About Rogers Communications

Rogers Communications is a leading Canadian telecommunications company that provides a wide range of services, including wireless, internet, and television. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and partners.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and have the skills and experience required for this role, we encourage you to apply.

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