Customer Service Representative
2 months ago
Job Summary
Bill Gosling Outsourcing is seeking a highly skilled and customer-focused individual to join our team as a Customer Care Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and issues are resolved promptly and effectively.
Key Responsibilities
- Provide timely and accurate information, solutions, and assistance to customers via various communication channels.
- Listen attentively to customer needs and resolve complaints in a professional and courteous manner.
- Collaborate with other team members and departments to ensure seamless customer experiences.
- Update customer accounts and records with relevant information and notes.
- Participate in ongoing training and development to enhance customer service skills and knowledge.
Why Bill Gosling Outsourcing?
- We are a Canadian-owned company with a global presence, offering a unique opportunity to work with a diverse range of clients and customers.
- We have a strong commitment to employee development and well-being, providing a supportive and inclusive work environment.
- We offer competitive compensation and benefits packages, including hourly wages starting at $16.55/hour with bonus/commission potential based on performance.
- We provide a flexible hybrid work environment, allowing employees to balance work and personal life.
- We offer a range of employee benefits, including health and dental coverage, and access to on-site amenities such as a gym and massage therapist.
Requirements
- Previous experience in customer service or a related field is preferred.
- Excellent communication and interpersonal skills are essential.
- Strong problem-solving and decision-making abilities are required.
- Ability to remain calm and patient under pressure is necessary.
- Proficiency in basic computer applications and data entry is required.
- Ability to multitask and prioritize tasks effectively is essential.
- Empathetic and customer-focused attitude is a must.
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