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ERP and LMS Technician

2 months ago

Gatineau, Quebec, Canada Cégep Héritage College Full time

Role Summary:

The primary role of the Application Administration Technician at Cégep Héritage College is to provide support for our Enterprise Resource Planning (ERP) suite from Skytech (Clara, Omnivox) used by the administrative staff and the Learning Management System (LMS) pedagogical tools (Lea, Moodle, Teameo, Mahara, WeBWorK).

Key Responsibilities:

  • Ensure the smooth operation of the ERP and LMS systems
  • Provide technical assistance to administrative staff and faculty members
  • Troubleshoot and resolve issues related to system integration and functionality
  • Collaborate with the IT department to implement system upgrades and updates
  • Develop and maintain documentation for system procedures and user guides

Requirements:

  • Strong technical skills and knowledge of ERP and LMS systems
  • Excellent problem-solving and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work independently and as part of a team