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Account Representative

2 months ago

Edmonton, Alberta, Canada National Bank Full time
About the Role

We are seeking a highly skilled and customer-focused Account Representative to join our team at National Bank. As an Account Representative, you will play a key role in supporting our Commercial Banking clients by providing exceptional service and identifying business opportunities.

Key Responsibilities
  • Support the account manager by prioritizing and carrying out various complex administrative activities for Commercial Banking files
  • Promote client satisfaction and loyalty by offering exceptional service and detecting business opportunities
  • Open files for Commercial Banking client accounts
  • Help colleagues handle non-standard files
  • Identify operational issues, recommend solutions and help develop new procedures
  • Perform checks and analyses to ensure the accuracy of financial data within set timeframes and participate in various tasks related to financial transactions
  • Adhere to compliance and risk management rules
What We Offer

As a valued member of our team, you will have the opportunity to develop your skills through training, hands-on learning, and discussions with experts in your group. We also offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Requirements
  • Three-year college diploma or academic equivalent in a related field and three years of relevant experience
  • Customer service experience
  • Knowledge of banking products and services for businesses
  • Proficiency with Word and Excel
  • Good sense of initiative and good level of autonomy
Language

English

Benefits

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include health and wellness programs, flexible group insurance, a generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.