Customer Service and Shipping Coordinator

1 month ago

Taber, Canada Lantic Inc. Full time

Job Summary:

Lantic Inc. is seeking a highly skilled Customer Service and Shipping Representative to join our team at our Taber facility. As a key member of our operations team, you will be responsible for ensuring seamless customer service and shipping operations.

Key Responsibilities:

  • Manage customer appointments and schedules to meet delivery deadlines.
  • Schedule pickups and deliveries, and coordinate shipping/receiving to meet customer demand.
  • Weigh trucks in and out using the truck scale, and communicate with truck drivers in a respectful and professional manner.
  • Prepare logistics related to the delivery of goods by the Lantic truck fleet, taking into account the Collective Agreement, overtime, and cost.
  • Prepare delivery orders, and prepare necessary documentation (Certificate of Analysis, export/billing documents, etc.).
  • Maintain daily reporting and analysis to monitor and anticipate inventory purchases.
  • Process credits, returns, and bill out orders, as well as receive and process orders, invoicing.
  • Maintain control of pending orders, back orders, and returns.
  • Communicate with all levels within the organization, as well as brokers, customs, and customers.
  • Complete other duties as assigned.

Requirements:

  • Education in operations management/logistics/supply chain management/administration or equivalent experience.
  • 1-3 years of customer service experience in a manufacturing environment (considered an asset).
  • Proficient in computers and computer programs such as Microsoft Office.
  • Good keyboard and typing skills.
  • Ability to handle a high level of correspondence.
  • Excellent oral and written communication skills.
  • Good problem-solving and organizational skills.
  • Ability to connect and communicate with different personalities.

What We Offer:

  • Competitive salary.
  • Work-life balance.
  • Life and AD&D insurance.
  • Employee assistance program.

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