Client Liaison Field Technician

1 month ago

Vancouver, British Columbia, Canada NTT DATA Full time

Job Summary

NTT DATA Services is seeking a skilled Client Liaison Field Technician to join our team in Vancouver, British Columbia, Canada. As a key member of our team, you will serve as a liaison between our company and VIP clients, providing technical support and resolving complex issues.

Key Responsibilities

  • Provide on-site and remote technical support to VIP clients, resolving technical problems and issues.
  • Install and configure computer hardware and software, communications, and peripheral devices.
  • Assess and adjust technical solutions based on client needs and requirements.
  • Collaborate with BC's Health Authorities to deliver better outcomes for patients in BC.
  • Work independently to resolve technical issues and provide feedback to management.

Requirements

  • Minimum 5 years' experience in desktop/software support and hardware (break/fix).
  • Technical degree or equivalent combination of education and work experience.
  • Strong verbal and written communication skills.
  • Experience with printer support, Office 365, Active Directory, and ticketing systems.

Physical Requirements

  • Must have a valid driver's license and reliable personal transportation.
  • Must regularly lift machinery, tools, supplies, and equipment weighing up to 20 kg.
  • On-call work required, including evenings and weekends.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, providing innovative solutions to clients worldwide. We are committed to creating a diverse and inclusive environment for all employees.

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