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Client Relationship Manager

3 months ago

Toronto, Ontario, Canada OLIVER Agency Full time

About the Position:

OLIVER Agency is seeking a Client Relationship Manager to enhance our team dynamics and support our financial services clientele. This role will report directly to the Business Director and will involve close collaboration with various internal teams.

As a Client Relationship Manager, you will be instrumental in delivering outstanding service to our clients. Your duties will encompass the management of social, digital, and video initiatives to ensure seamless execution. This includes handling client inquiries, delegating tasks to team members, and ensuring adherence to project timelines.

Key Responsibilities:

  • Overseeing project schedules, budgets, and resources for design and creative projects
  • Managing resource distribution and generating monthly performance reports
  • Maintaining comprehensive project documentation and status updates using workflow management tools
  • Collecting client feedback and addressing any issues or opportunities for enhancement
  • Resolving workflow and asset management system challenges

Qualifications:

  • At least 4 years of experience in managing social, digital, and video projects
  • A degree in a relevant discipline
  • Proven experience in client-facing roles, adept at handling client inquiries and briefs
  • Exceptional organizational skills with the ability to manage multiple tasks in a dynamic environment
  • Strong communication and problem-solving skills
  • A collaborative team player with proficiency in written English; French language skills are advantageous

About OLIVER Agency:

OLIVER Agency operates under the principle that agencies thrive best within a brand's ecosystem, delivering high-quality solutions at the pace demanded by contemporary businesses. With a global workforce and customized creative frameworks, OLIVER Agency is committed to providing tailored services to our clients.

Founded with a vision for innovation, OLIVER Agency continues to excel in the industry, employing a diverse team across various locations. We foster a culture of collaboration, client impact, and professional growth for our employees.

Core Values at OLIVER Agency:

  • Ambition: Creating value through opportunities
  • Imagination: Providing diverse solutions to challenges
  • Inspiration: Leading by example and motivating others
  • Inclusion: Promoting diversity and inclusivity
  • Learning: Embracing insights from others
  • Results: Taking accountability for our actions

OLIVER Agency is dedicated to sustainability and fostering diversity in the workplace, expecting all team members to actively contribute to these initiatives.