Operations Manager
1 month ago
About the Role
The Brick is seeking a highly motivated and customer-focused Operations Supervisor to join our team. As a key member of our management team, you will be responsible for maintaining excellence in store merchandising, detail, and customer service.
Key Responsibilities
- Maintain high standards of store appearance and customer service
- Recruit, train, and develop staff through coaching and performance appraisals
- Handle customer complaints and resolve issues in a timely and professional manner
- Ensure accurate and efficient data entry and inventory management
- Control and report on accounts receivable and payable
- Implement and ensure compliance with company policies and procedures
Requirements
- High school diploma or equivalent; post-secondary education an asset
- 2+ years of customer service or sales experience
- Previous retail supervisory or senior associate experience an asset
- Proven track record in customer service, operations, and merchandising
- Excellent communication and problem-solving skills
- Ability to work flexible hours, including evenings and weekends
Why The Brick?
- Competitive compensation package
- Comprehensive benefits package, including health, dental, and paramedical services
- Opportunities for career growth and development
- Employee discounts
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