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Front Desk Representative

2 months ago

Spruce Grove, Alberta, Canada SANGAM BANQUET & EVENT CENTRE LTD. Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Agent to join our team at SANGAM BANQUET & EVENT CENTRE LTD. The successful candidate will be responsible for providing exceptional service to our guests, ensuring a smooth and enjoyable experience.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring seamless transitions.
  • Room Reservations: Take, cancel, and change room reservations as needed.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  • Cash Handling: Balance cash and complete balance sheets, cash reports, and related forms with precision.
  • Emergency Procedures: Follow emergency and safety procedures to ensure the well-being of our guests and staff.
  • Communication: Answer telephone calls and relay messages in a professional and courteous manner.
  • Special Needs Assistance: Assist clients/guests with special needs, providing personalized support.
  • Customer Service: Provide exceptional customer service, ensuring a positive experience for our guests.
  • Work Environment: Work in a fast-paced environment, maintaining a high level of productivity and efficiency.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset, or equivalent experience.
Working Conditions
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 35 hours per week.