Bilingual Product Quality Specialist

4 weeks ago

Windsor, Ontario, Canada ProPharma Group Full time

Company Overview:

ProPharma Group has dedicated the last two decades to enhancing patient health and wellness by offering expert guidance that empowers organizations in biotechnology, medical devices, and pharmaceuticals to confidently progress scientific innovations and launch new treatments. As the leading Research Consulting Organization (RCO) globally, ProPharma collaborates with clients through a comprehensive advise-build-operate framework throughout the entire product lifecycle.

Position Summary:

The role of the Product Integrity Specialist is vital in assessing data related to Product Complaints and Adverse Events. This position involves creating cases, coordinating product returns, conducting follow-ups via telephone, generating related correspondence, and providing additional services for select clients. The Specialist is also responsible for preparing and reviewing reconciliation reports as required by clients. This role demands exceptional technical skills in proofreading and managing various processes and timelines within a regulated environment.

Key Responsibilities:

  • Review cases for Product Complaints (PC) and Adverse Events (AE) initiated by Medical Information to determine necessary actions:
    • Coordinate product retrievals for designated client companies, if applicable.
    • Make outbound follow-up calls to finalize Product Complaint reports and gather additional information as requested by clients.
    • Draft letters in response to Product Complaints as instructed by clients.
  • Provide additional contracted services for PC and AE for selected client companies.
  • Enter electronic correspondence into the system.
  • Generate and manage reconciliation reports as needed.
  • Identify and report new or follow-up Adverse Event details to appropriate contacts.
  • Identify and report new or follow-up Product Complaint details to appropriate contacts.
  • Offer administrative support to the Medical Information group as required.
  • Manage Product Integrity inboxes.
  • Update existing Product Complaint and Adverse Event cases as necessary.
  • Handle inbound calls and check voicemails.
  • Perform other duties as assigned.

Essential Skills and Qualifications:

  • Fluent in English and French, with strong verbal and written communication skills, including proofreading.
  • Ability to write clear and grammatically correct American English and Canadian French.
  • Familiarity with medical terminology, regulations, and industry standards.
  • Strong interpersonal skills, including empathetic customer service abilities.
  • Accurate and proficient data entry skills.
  • Capability to multitask with attention to detail within tight deadlines.
  • Proactive approach with the ability to independently identify issues and propose effective solutions.
  • Strong organizational and prioritization skills in a dynamic environment.
  • Willingness to learn and take direction.
  • Receptive to constructive feedback.
  • Self-motivated with a strong initiative and willingness to seek additional projects.
  • Ability to work independently and collaboratively within a team.
  • Highly skilled in computer applications, including Microsoft Office and Adobe Acrobat, with experience in document management systems.

Educational Background:

  • Qualifications such as Pharmacy Technician, Veterinary Technician, Pharmacy Assistant, Life Science Graduate, or other healthcare-related equivalents are required.
  • Alternatively, a minimum of 1-3 years of experience in a related field is acceptable.

Experience Requirements:

  • At least 1-3 years of prior experience in an administrative or data entry role.
  • Experience in the medical or pharmaceutical industry, particularly in Medical/Drug Information, Pharmacovigilance, Product Complaints, and/or Quality Assurance, is preferred.

ProPharma Group is committed to fostering a diverse, equitable, and inclusive workplace where every individual can express their authentic self. We encourage our employees to unleash their innovative, collaborative, and entrepreneurial spirits. As an Equal Opportunity Employer, we provide a safe environment where all employees are empowered to thrive.

  • Bilingual Product Quality Specialist

    4 weeks ago

    Windsor, Ontario, Canada ProPharma Group Full time

    Company Overview:ProPharma Group has dedicated the last two decades to enhancing patient health and wellness by offering expert guidance and support to biotech, medical device, and pharmaceutical organizations. As the largest Research Consulting Organization (RCO) globally, we collaborate with clients through a comprehensive advise-build-operate model...

  • Quality Assurance Specialist

    1 week ago

    Windsor, Ontario, Canada TRIGO Global Quality Solutions Full time

    About the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at TRIGO Global Quality Solutions. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, and providing support to our manufacturing and warehouse sites.Key Responsibilities:Client Relationship & Business...

  • Quality Assurance Specialist

    1 week ago

    Windsor, Ontario, Canada TRIGO Global Quality Solutions Full time

    About the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at TRIGO Global Quality Solutions. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, and providing support to our manufacturing and warehouse sites.Key Responsibilities:Client Relationship & Business...

  • Bilingual Product Quality Assurance Specialist

    4 weeks ago

    Windsor, Ontario, Canada ProPharma Group Full time

    Company Overview:ProPharma Group has dedicated the last two decades to enhancing patient health and wellness by offering expert guidance and support to biotech, medical device, and pharmaceutical organizations of all sizes. As the leading Research Consulting Organization (RCO) globally, ProPharma collaborates with clients through a comprehensive...

  • Product Quality Assurance Specialist

    4 weeks ago

    Windsor, Ontario, Canada ProPharma Group Full time

    For over two decades, ProPharma has enhanced patient health and wellness by delivering insights and expertise that empower biotechnology, medical device, and pharmaceutical organizations of all sizes to confidently advance scientific innovations and launch new therapies. As the largest Research Consulting Organization (RCO) globally, ProPharma collaborates...

  • Product Quality Assurance Specialist

    4 weeks ago

    Windsor, Ontario, Canada ProPharma Group Full time

    For over two decades, ProPharma has been dedicated to enhancing patient health and wellness by offering expert guidance that empowers organizations in biotechnology, medical devices, and pharmaceuticals to confidently progress scientific innovations and launch new treatments. As the largest Research Consulting Organization (RCO) globally, ProPharma...

  • Product Quality Assurance Specialist

    4 weeks ago

    Windsor, Ontario, Canada ProPharma Group Full time

    For over two decades, ProPharma has been dedicated to enhancing patient health and wellness by offering expert guidance that empowers organizations in the biotech, medical device, and pharmaceutical sectors to confidently progress scientific innovations and launch new therapies. As the leading Research Consulting Organization (RCO) globally, ProPharma...

  • Quality Assurance Specialist

    7 days ago

    Windsor, Ontario, Canada RGBSI Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at RGBSI. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards are met in our manufacturing processes.Key ResponsibilitiesPerform root cause analysis of quality issues and recommend corrective actions to prevent future...

  • Quality Assurance Specialist

    1 week ago

    Windsor, Ontario, Canada RGBSI Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at RGBSI. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards are met in our manufacturing processes.Key ResponsibilitiesPerform root cause analysis of quality issues and recommend corrective actions to prevent future...

  • Quality Assurance Specialist

    4 days ago

    Windsor, Ontario, Canada RGBSI Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at RGBSI. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards are met in our manufacturing processes.Key ResponsibilitiesPerform root cause analysis of quality issues and recommend cost-effective corrective...

  • Quality Assurance Specialist

    4 days ago

    Windsor, Ontario, Canada RGBSI Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at RGBSI. As a Quality Assurance Specialist, you will be responsible for ensuring the highest quality standards are met in our manufacturing processes.Key ResponsibilitiesPerform root cause analysis of quality issues and recommend cost-effective corrective...

  • Quality Assurance Specialist

    4 days ago

    Windsor, Ontario, Canada BioVectra Inc. Full time

    Quality Assurance SpecialistBioVectra Inc. is a leading contract drug manufacturing organization (CDMO) that supports top pharmaceutical and biotech companies worldwide. We are passionate about improving patient care by making better therapeutics.We are seeking a Quality Assurance Specialist to join our team in Windsor, Nova Scotia. This is a 12-month term...

  • Quality Assurance Specialist

    4 days ago

    Windsor, Ontario, Canada BioVectra Inc. Full time

    Quality Assurance SpecialistBioVectra Inc. is a leading contract drug manufacturing organization (CDMO) that supports top pharmaceutical and biotech companies worldwide. We are passionate about improving patient care by making better therapeutics.We are seeking a Quality Assurance Specialist to join our team in Windsor, Nova Scotia. This is a 12-month term...

  • Quality Assurance Specialist

    4 days ago

    Windsor, Ontario, Canada BioVectra Inc. Full time

    Quality Assurance SpecialistBioVectra Inc. is a leading contract drug manufacturing organization (CDMO) that supports top pharmaceutical and biotech companies worldwide. We are passionate about improving patient care by making better therapeutics.We are seeking a Quality Assurance Specialist to join our team in Windsor, Nova Scotia. This is a 12-month term...

  • Quality Assurance Specialist

    10 hours ago

    Windsor, Ontario, Canada RGBSI Full time

    Job Description:The Quality Specialist will be responsible for identifying and resolving vehicle quality issues through creative problem-solving and proactive measures.Key Responsibilities:Perform root cause analysis of quality issues using advanced problem-solving tools and recommend cost-effective corrective actions.Analyze quality data from internal and...

  • Quality Assurance Specialist

    13 hours ago

    Windsor, Ontario, Canada RGBSI Full time

    Job Description:The Quality Specialist will be responsible for identifying and resolving vehicle quality issues through creative problem-solving and proactive measures.Key Responsibilities:Perform root cause analysis of quality issues using advanced problem-solving tools and recommend cost-effective corrective actions.Analyze quality data from internal and...

  • Quality Assurance Inspector

    4 weeks ago

    Windsor, Ontario, Canada Quality Analytics Full time

    About Quality AnalyticsAt Quality Analytics, we are dedicated to enhancing mobility solutions globally, fostering innovation through collaboration. We believe that every idea can transform into a remarkable product or service.Your Role:As a Quality Assurance Inspector, you will be responsible for ensuring compliance with all airworthiness quality standards...

  • Quality Assurance Specialist

    4 days ago

    Windsor, Ontario, Canada Flex-N-Gate Full time

    Job SummaryFlex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services, partnering with various internal departments to inspect and...

  • Quality Assurance Specialist

    4 days ago

    Windsor, Ontario, Canada Flex-N-Gate Full time

    Job SummaryFlex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services, partnering with various internal departments to inspect and...

  • Quality Assurance Inspector

    4 weeks ago

    Windsor, Ontario, Canada Quality Analytics Full time

    Company Overview:At Quality Analytics, we are dedicated to enhancing mobility solutions globally through innovative ideas and collaborative efforts. Our environment fosters creativity, allowing your concepts to evolve into exceptional products and customer experiences.Position Summary:As a Quality Assurance Inspector, you will play a critical role in...