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Assistant Director of Regular Claims

3 months ago

Westmount, Quebec, Canada AGA Assurances Collectives Full time

About AGA Assurances Collectives

At AGA Assurances Collectives, we are dedicated to fostering a challenging and rewarding work environment. Our organization prioritizes employee engagement and cultivates a culture of respect and support. Explore the fulfilling career opportunities we offer by visiting our website.

Key Responsibilities:

  • Engage in the selection and evaluation processes for team members
  • Oversee daily operational activities, ensuring processing timelines are met and schedules are optimized
  • Authorize time sheets and manage team scheduling
  • Align departmental objectives with organizational leadership
  • Establish performance metrics and communicate outcomes to management
  • Facilitate training and development initiatives for staff
  • Review and enhance regular claims procedures and TELUS enhancements
  • Contribute to projects aimed at improving operational processes
  • Assist coordinators with their daily responsibilities
  • Lead initiatives for operational change management
  • Ensure effective communication and direction for the team
  • Participate in forecasting activities and track performance results
  • Implement corrective actions when performance targets are not achieved
  • Define and uphold compliance best practices in collaboration with management

Qualifications Required:

  • University degree or equivalent professional experience
  • A minimum of 5 years in a managerial role within human resources
  • Demonstrated leadership capabilities
  • Knowledge of the medical or healthcare sectors is advantageous
  • Familiarity with the TELUS Health system is a significant asset
  • Proficient in Microsoft Office applications
  • Fluent in both French and English
  • Strong attention to detail and a commitment to integrity
  • Customer service-focused mindset
  • Ability to maintain confidentiality
  • Self-motivated with a respect for deadlines

If you are an inquisitive and self-sufficient individual who welcomes challenges, we look forward to meeting you.