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Principal Platform Architect
2 months ago
We are seeking a seasoned Enterprise Architect to join our team as a Customer Outcomes Platform Architect. This is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
Key Responsibilities- Technical Governance: Establish and support best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform.
- Customer Advisory: Develop strong relationships with CIOs and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey.
- Enterprise Architecture: Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
- Instance Health: Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices.
- Delivery Operating Model Governance: Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.
- Consulting Experience: 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
- Enterprise Architecture Experience: Enterprise Architect role and relevant experience, including database, core data design, security, integrations, and cloud platform certification(s).
- Cloud Application Technology Experience: Significant role in implementation of one or more cloud platforms, including SFDC, WKDAY, Success Factors, Oracle Cloud, and Remedy.
- Language Skills: Fluency in English and French (reading, writing, and speaking) is required.
- Customer Focus
- Collaborates
- Drives Results
- Cultivates Innovation
- Courage
- Consultative Perspective
- Manages Complexity
- Strategic Mindset
- Technical Development
