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Patient Service Representative
2 months ago
Job Summary:
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Brightshores. As a Patient Service Representative, you will play a critical role in providing exceptional patient care and administrative support to our healthcare team.
Key Responsibilities:
- Register and book patient appointments, ensuring accurate and timely scheduling.
- Interview patients to gather medical information and update patient records.
- Confirm patient visits and provide clear instructions and information.
- Support business office functions, including general office administration, payroll, accounts receivable, and bank deposits.
- Enter scheduled orders and maintain data quality.
- Utilize the Cerner Patient Information System to manage patient data and perform various administrative tasks.
- Develop and maintain strong relationships with patients, healthcare providers, and internal stakeholders.
- Provide exceptional customer service and respond to patient inquiries in a timely and professional manner.
- Collaborate with the healthcare team to ensure seamless patient care and efficient administrative processes.
- Stay up-to-date with changing policies, procedures, and regulations affecting patient care and administrative operations.
Requirements:
- High school diploma and/or post-secondary medical secretarial education or equivalent.
- Successful completion of PM Access training and testing.
- Proficiency in Microsoft Office, particularly Word.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to multitask and work in a fast-paced environment.
- Experience working in a healthcare setting, preferably in a patient service or administrative role.
- Knowledge of medical terminology and ability to understand verbal and written instructions.
- Ability to work all shifts, including evenings and weekends.
- Recent satisfactory attendance and performance records.
- Knowledge of and adherence to Brightshores' CARE Behaviours (Collaboration, Accountability, Respect, Excellence).
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
- A comprehensive benefits program.
