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Reception Services Coordinator
2 months ago
Position Overview
MacEwan University is looking for a dedicated and service-focused individual to fill the role of Front Desk Associate (Administrative Support II) within our kihêw waciston Indigenous Centre. This full-time continuing position involves providing essential administrative support and serving as the initial point of contact for various stakeholders including students, faculty, staff, and community members.
Key Responsibilities
- Welcoming visitors and addressing inquiries, while effectively triaging issues and providing relevant information both in person and through electronic communication;
- Coordinating appointments for students with the Centre's personnel;
- Overseeing the accessibility of office facilities, ensuring the front reception area is well-maintained;
- Assisting in document preparation, including word processing and spreadsheet creation;
- Compiling, duplicating, and distributing documents and materials;
- Maintaining organized filing systems;
- Handling incoming and outgoing mail, faxes, and courier deliveries;
- Managing inventory of office supplies, promotional items, and other resources;
- Supporting the Coordinator in disseminating communications and marketing materials;
- Planning and organizing meetings and events;
- Coordinating tours of the Centre;
- Assisting with logistics for events and special projects.
Required Skills
The ideal candidate will possess:
- Strong written and verbal communication abilities;
- Exceptional interpersonal skills, capable of working autonomously as well as collaboratively;
- Excellent organizational and time management skills, with a keen eye for detail and adaptability to shifting priorities;
- Effective problem-solving capabilities;
- The ability to exercise discretion and handle confidential information appropriately;
- Indigenous lived experience along with an understanding of Indigenous cultural practices and knowledge systems;
- Proficiency in Microsoft Office Suite, Adobe Acrobat, and Google applications.
Qualifications
- A minimum of a high school diploma is required;
- Prior experience in a post-secondary institution or similar public sector role is preferred;
- An equivalent combination of education and experience may be considered.
Compensation and Benefits
Joining MacEwan University offers a competitive salary along with a comprehensive benefits package that includes:
- Competitive base salary;
- Generous vacation allowance;
- Secure pension plan;
- Flexible benefits options;
- A culture that promotes continuous learning;
- Opportunities for professional development and career advancement.
