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Senior Product Manager, Fulfillment Expert

1 month ago


Toronto, Ontario, Canada Loblaw Digital Full time
About the Role

We are seeking a highly skilled Senior Product Manager, Fulfillment to join our team at Loblaw Digital. As a key member of our online grocery fulfillment team, you will be responsible for driving product strategy and definition, collaborating with engineering to develop and launch features, and ensuring a world-class experience for our customers.

Key Responsibilities
  • Develop a deep understanding of our users, customer journeys, competition, technology, and team to create a product roadmap that aligns with internal business strategy and goals.
  • Work closely with cross-product, operations, and technology teams to deliver product briefs, train the team on new product features and capabilities, and define good confidence release deliverables for any given release.
  • Identify areas in our internal workflows and systems that can be optimized or automated to provide exceptional customer experience at scale, and develop a strong understanding of processes and technology.
  • Design repeatable integrations, POCs, and work with the internal and external engineering team to deliver amazing new capabilities.
  • Participate in internal product performance reviews to understand performance gaps, develop action plans, and drive the execution of actions.
Requirements
  • You have a proven track record of building relationships and working with large, cross-functional teams to solve complex problems and build products for millions of Canadians.
  • You can make things run efficiently and improve operational processes in a highly technical, dynamic environment that requires a combination of strategic, analytical, product, technical, and operational acumen.
  • You can identify customer problems and turn them into opportunities that deliver an exceptional service that our customers will love.
  • You are curious and willing to move fast towards new fulfillment technology and automations, and can collaborate closely with product, UX/UI, data analytics, and engineering partners to ensure that we build lean and scalable features with clear intent and at high velocity.
About Loblaw Digital

Loblaw Digital is the team responsible for building and operating the online businesses of Canada's largest and most successful retailer. We are an entrepreneurial, fast-paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces.

We are committed to creating accessible environments for our colleagues, candidates, and customers, and we encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.