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Hotel Operations Director
2 months ago
We are seeking a highly skilled and experienced Hotel General Manager to lead our hotel operations at 656236 BC Ltd. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that our high standards of quality and service are consistently met.
Key Responsibilities- Strategic Leadership: Develop and implement strategic plans to drive business growth, improve efficiency, and enhance customer satisfaction.
- Operational Management: Oversee the management of hotel departments, including front office, housekeeping, food and beverage, and maintenance.
- Financial Management: Manage the hotel's budget, forecast revenue, and control expenses to ensure profitability.
- Human Resources: Lead and develop a high-performing team, providing coaching, training, and performance management.
- Customer Service: Ensure that all guests receive exceptional service, responding to feedback and concerns in a timely and professional manner.
- Compliance: Ensure that the hotel operates in compliance with all relevant laws, regulations, and company policies.
- Education: Bachelor's degree in Hospitality, Business Administration, or a related field.
- Experience: Minimum 2 years of experience in a senior hospitality management role, preferably in a similar hotel environment.
- Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in hotel management software.
