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Client Support Representative

3 months ago

Winnipeg, Manitoba, Canada 10103157 MANITOBA LTD. Full time
Position Overview

We are seeking a dedicated Customer Service Clerk to join our team at 10103157 MANITOBA LTD.. This role is essential in ensuring customer satisfaction and addressing various inquiries.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: Previous experience is considered an asset
Key Responsibilities
  • Respond to customer complaints and concerns in a professional manner
  • Provide information and answer inquiries from clients
  • Facilitate billing processes for services rendered
  • Process refunds and credits as necessary
  • Clearly explain the types and costs of services available
  • Issue receipts and other necessary documentation
  • Log and manage customer complaints
  • Handle payment transactions
  • Clarify procedures, risks, and benefits to clients
  • Assist clients with their inquiries and provide relevant information
Work Environment

This is a permanent position requiring 35 to 40 hours of work per week. The primary language of communication will be English.